Privacy Policy

It is our goal at iOutlet HK to make your shopping experience safe, convenient and worry free. This privacy policy sets out how the information you provided, during your use of the website are protected. Customers' personal data is encrypted over the wired by using state-of-the-art industrial standard Transport Layer Security, TLS and Secure Socket Layer or SSL protocol protecting it from being read by anyone over the Internet. Should we ask user to provide information by which user can be identified, users can be assured that it will only be used in accordance with this privacy statement. By using our site, you consent to our websites privacy policy. iOutlet HK reserves the right to change this policy from time to time by updating this page.


What we collect

We collect information from you when you register with our site, place an order, or subscribe to our newsletter where appropriate, that may including your name, email and/or mailing address as well as other information relevant to customer surveys and/or offerings. You may however, visit our site anonymously. Personal information, whether public or private will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent other than for the express purpose of delivering the purchased product or service requested. For the full list of cookies we may collect, please see the List of Cookies section below.


Use of information gathered

Information collected from registered customer may be used in the following ways: to process transactions and to improve customer services. Your information helps us to more effectively respond to your services requests and support needs, so that we can further improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


Online Security

iOutlet HK implements a variety of security measures to maintain the safety of your personal information when you place an order as well as when create, submit, or update your personal information. With the use of secured server and network infrastructure, sensitive and/or credit information is transmitted over the wire via Secure Socket Layer, or SSL enabled network that are encrypted into payment gateway, such as PayPal only to be accessible by authorized personnel to such systems that they are required to keep the information confidential. Upon the completion of a transaction, your payment information such as credit card number would not be stored, or recorded, on our servers. We are committed to ensuring that your information is secured. In order to prevent unauthorised access or disclosure, iOutlet HK have put in place measurable physical, electronic as well as managerial procedures in order to safeguard and secure the information we collect online.


How we use cookies

Cookies helps analyse website traffic and allow web applications to respond to you as an login user, tailor its operations to users' likes and dislikes by gathering information about users' preferences. This will also helps us analyse web page traffic and improve our website, in order to tailor it to our customer needs. Overall, cookies help us provide you with a better website. You can however, choose to accept or decline cookies, though this may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interests. However, once you have used these links to leave our site, user should note that iOutlet HK do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Access of Personal Information

If you have supplied any personal data to us, you have the right to request access and/or the correction of such personal data held by us. Enquiries concerning your personal data held by us including, making access of and/or corrections should be email to: or addressed to Room 22D, Opulent Building, 402 - 6 Hennessy Road, Hongkong for the Customer Services Department of iOutlet HK. Note that we may take reasonable steps to verify your identity before granting access or permitting corrections to your personal data. We do not sell, trade or otherwise transfer to outside parties your personally identifiable information, unless we are required to do so by law. This does not include trusted third parties who assist in operating the website, conducting our business, or servicing you so long as those parties agree to keep this information confidential.



COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.